WHO WE ARE
Your personal data will be processed by Villa Tauria Unipessoal, Lda, legal person number 514499087, headquartered at Largo Luzia Maria Martins N 2 1 A, 1600-825 Lisbon, hereinafter abbreviated as Villa Tauria, is responsible for the processing of personal data that it collects and treats within the meaning of the General Data Protection Regulation.
WHAT IS PERSONAL INFORMATION?
Personal information is any information about you as an identifiable person. The personal data we process includes:
Basic information – such as name, age, gender, passport details and publicly available photograph;
Contact information – such as your personal address, postal code, email address and telephone number;
Financial information – such as your credit card details, detailed expenses and transaction history;
Health information when disclosed and relevant to the provision of services;
Preferences – such as special requests, service details and other preferences for your stay;
Technical information – such as information about the device you use to interact with us (including unique device identifier, hardware model, operating system and version, and mobile network information in the case of our mobile application);
Correspondence – when you contact us, for example to send a question or place an order, any correspondence or requests may be saved and added to your personal information.
HOW WE USE YOUR PERSONAL INFORMATION
We use your personal information for the following purposes:
to allow you to use our website;
to help us identify you and any accounts you have with us;
to provide you with a better service;
to help us make your reservation and provide the services you request;
to process transactions through our website (including payment for purchases you may make through our website) and to help with any queries about your transaction;
for billing purposes in connection with your stay with us;
to confirm past transactions and check statements or invoices;
to contact you regarding matters that may arise from your stay with us;
inform you about promotions, offers or other information that may be of interest to you (if, where necessary, you specifically give us your consent for us to do so);
to carry out surveys or “focus groups” in order for us to receive your views on our provision of services (if, where necessary, you specifically give us your consent to do so);
to respond to a specific “Request for Information” made by you about our hotel and to respond to any other questions, correspondence, concerns or complaints you may have made or made;
to be able to participate in promotions;
to analyze trends and customer opinions;
to operate our business, including for internal purposes such as data analysis, statistical and research purposes, and troubleshooting to help us improve our services.
From time to time, we will combine information about various Guests and Owners to better understand trends and your expectations. When this happens, all identifying elements will be removed and the aggregated and anonymized information cannot be associated with any specific person.
FOR WHAT PURPOSES DO WE USE YOUR PERSONAL INFORMATION?
We use your personal information in the following cases:
to comply with legal and regulatory obligations, including financial reporting requirements imposed by public regulators and our auditors;
to enter into contracts with you and fulfill our service agreement when you stay with us;
for legitimate business purposes – using your personal information helps us to operate and improve our business, as well as minimizing any disruption to the services we can provide you. It also allows us to make our communications with you more relevant and personalized and to make your experience with our services more efficient and effective;
because you have given your consent – sometimes we may ask for your consent to allow us to use your personal information for one or more purposes.
for the establishment, exercise or defense of lawsuits or lawsuits.
HOW IS PERSONAL INFORMATION COLLECTED?
We collect your personal information when we monitor our technological tools and services, including feedback sheets and email communications sent to Villa Tauria. On the other hand, we collect information when you provide us with data or when you interact directly with us, for example:
when you make an online reservation;
during your stay at the hotel, including information provided during check-in.
WHAT PERSONAL INFORMATION MAY BE PROVIDED TO THIRD PARTIES?
We may share some of your personal information with:
agents, subcontractors or outsourced service providers of Villa Tauria who provide services to Villa Tauria, to respond more adequately to your needs as a Guest;
escrow agents, third party creditors and credit service agents;
analysis service providers and search engines that support Villa Tauria in improving and optimizing the website;
regulators, governments, courts, law enforcement and national security authorities.
If you do not want personal preferences to be shared, please inform the hotel. In cases where a third party is engaged by Villa Tauria to provide services on our behalf, Villa Tauria ensures that these parties protect your Personal Information in a manner consistent with the principles expressed in this Privacy Notice.
HOW YOU CAN EXERCISE YOUR RIGHTS
Data subjects may, at any time, exercise their rights, in writing, through the email firstname.lastname@example.org or by letter sent to the following address: Largo Luzia Maria Martins N 2 1 A, 1600-825 Lisbon . Your requests will be treated with special care so that we can ensure the effectiveness of your rights. You may be asked to prove your identity in order to ensure that the sharing of personal data is only done with the holder. You should bear in mind that in certain cases (namely, due to legal requirements) your request cannot be satisfied immediately. However, you will be informed of the measures taken in this regard, within one month from the moment the request is made. You also have the right to file a complaint with the National Data Protection Commission https://www.cnpd. en/.
You may also be entitled to:
request the correction and/or deletion of your personal information;
request the limitation of the processing of your personal information or object to such processing;
refuse the processing of your personal information for direct marketing purposes;
withdraw your consent to the processing of your personal information;
If you do not wish to receive marketing information from Villa Tauria, you can express your intention by sending an email to: email@example.com. You will always have the possibility to accept or refuse any form of communication from us and you can unsubscribe from electronic marketing communications at any time.